Refund Policy


This standardized Refund Policy is an independent official transaction clause of the vertical cross-border manicure e-commerce platform, restricting all online order purchase behaviors, after-sales return applications, fund refund audits, capital arrival rules and commodity return circulation links of the platform. Combined with the platform’s core service advantages of free global return, 60-day ultra-long after-sales service window and unified cross-border after-sales standard, this policy adapts to all USD-settled manicure commodity orders, covers nail polish, nail color products, nail care supplies, nail art decorations and full-series nail patch products, and matches platform 60% OFF discount commodity sales rules and global free shipping logistics system. All clauses are formulated in line with international cross-border B2C e-commerce after-sales service norms, no regional policy difference, no hidden refund threshold, no differential audit standard for discounted commodities, maintaining fair, transparent and user-friendly after-sales refund service system of the official e-commerce platform.

Official Refund Service Basic Provisions

The platform implements two core fixed after-sales refund benefits for all global users: 60-day unified after-sales application period for all finished orders and full free return service for eligible return orders. The 60-day after-sales time limit is calculated uniformly starting from the user’s official package signature receipt date, not involving order payment time, package outbound time and logistics transit time; all discounted site-wide commodities, new arrival manicure goods and bundled gift orders enjoy the same 60-day after-sales window, discounted commodities are not excluded from official refund and return services. The platform bears all international return logistics fees, return package sorting fees and cross-border reverse transportation costs for qualified return orders, users do not need to pay any return shipping fee, handling fee and commodity restocking fee in the whole return and refund process. All refund settlement currencies adopt unified US dollar consistent with order checkout currency, no currency conversion fee, no exchange rate loss deduction and no after-sales service fee deduction in fund settlement links, protecting user fund safety and after-sales rights and interests comprehensively.

Two Types of Refund Application Scenarios & Eligibility Rules

The platform divides valid refund applications into product quality-related refund and non-quality voluntary return refund two standardized categories, with clear and unified eligibility audit standards. First, product quality problem refund: if received commodities have factory production defects, bottle leakage of nail polish, uneven color coating, damaged nail patch structure, deteriorated nail care liquid, accessory missing and product inconsistency with website official product description, users can initiate refund application directly within 60 days after receipt. This type of application supports full refund, free return or free one-time commodity reshipment optional solutions provided by the platform, and the platform bears all associated logistics and commodity cost losses. Second, user voluntary non-quality return and refund: aiming at impulse consumption users who adjust purchase demands, dislike nail color matching, adjust manicure style plans and have redundant commodity inventory, users can apply for voluntary return refund within 60 days after signature. Voluntary return requires commodities to keep unopened original package, unused product body, complete outer packaging and attached tags, without artificial damage, secondary pollution and nail polish opening use behavior; eligible applications pass official audit and match free return service rules uniformly.

Refund Audit Cycle & Fund Arrival Specification

The platform implements fixed 5-10 working days official unified refund audit and fund arrival cycle for all passed refund applications, no artificial priority audit and delayed audit operation for any user orders. After users submit online refund application with package receipt photos, commodity real pictures and order number certificates via platform official user background, professional after-sales audit team completes unified document review and commodity qualification verification within 1-3 working days. For qualified applications that pass system and manual double audit, the platform triggers official USD refund fund scheduling procedure uniformly. The whole fund transfer process takes 5 to 10 working days to complete from fund issuance to user original payment account arrival, the cycle covers platform financial review, cross-border payment channel reconciliation and bank fund settlement fixed process. The refund arrival time fluctuation within 5-10 working days belongs to normal standardized fund settlement rule, caused by unified cross-border payment channel scheduling, not platform manual delay. The platform does not speed up refund settlement for individual orders, and does not deduct service fee for shortening audit cycle.

Ineligible Refund Application Unified Rules

To standardize e-commerce platform operation and maintain balanced rights and interests of platform and all users, the platform defines unified ineligible refund scenarios, and rejects refund applications that do not conform to official policy clauses. Applications beyond 60-day post-receipt after-sales time window are automatically rejected by system without manual exception approval; commodities with artificially damaged package, opened nail polish liquid, used nail care products, peeled nail patch adhesive layer and secondary used traces cannot apply for voluntary refund; orders that have completed free commodity reshipment and after-sales replacement service do not support repeated refund application; user-initiated refund requests based on personal subjective preference of product color difference without objective product quality evidence will be audited strictly in accordance with official product picture description; orders abandoned by users actively, unclaimed packages and packages refused to sign for without product quality reasons do not support full refund; bundled discount manicure gift sets cannot apply for split single-item refund independently, only support whole-set return and refund uniformly.

Order Cancellation & Pre-Shipment Refund Rules

For unpaid pending orders and unshipped paid orders within 1-3 working days platform shipment cycle, users can apply for order cancellation and full pre-shipment refund independently for free via user background, no cancellation fee and order penalty fee charged by the platform. Once orders complete warehouse outbound and generate logistics tracking numbers to enter global cross-border shipping links, order cancellation application is permanently unavailable to avoid cross-border package reverse logistics waste and platform logistics cost loss. Pre-shipment refund follows the same 5-10 working days USD fund arrival rule of after-sales commodity refund, unified financial settlement standard is adopted to unify platform refund system logic. The platform reserves the right to audit abnormal high-frequency refund applications of individual accounts to restrain malicious refund behaviors, protect normal operation of the discount manicure e-commerce platform and fair service experience of majority regular consumers.

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