Shipping Policy


This official Shipping Policy applies to all order transactions, commodity distribution, logistics arrangement and global delivery services generated on the vertical manicure cross-border e-commerce platform, binding all platform registered users, guest checkout consumers and platform official operation management team uniformly. This policy clarifies unified order shipment rules, global delivery cycle, free shipping service scope, order logistics processing standards, package packaging specifications, logistics exception handling and cross-border distribution unified specifications of the e-commerce platform, all clauses formulated based on standardized cross-border B2C e-commerce operation norms, no regional differentiated rules, no hidden logistics fees and no customized regional delivery standards for all global customer orders. All commodities involved in the policy cover nail color lacquers, nail daily care products, nail art decorations, magnetic manicure supplies and all styles of nail patch commodities sold on the platform, matching the platform’s permanent free global shipping core benefit and unified cross-border logistics operation system.

General Order Shipment Standard

The platform implements unified order shipment processing rules for all global orders without distinguishing consumer nationality, delivery address and order commodity quantity. All in-stock commodities will complete official warehouse sorting, commodity quality re-inspection, formal order packaging and outbound shipment within 1 to 3 working days after customers complete USD order payment confirmation. Working days refer to official business operation days excluding global public holidays, platform scheduled rest days and warehouse inventory arrangement days; pre-sale and restocked commodities will display accurate scheduled shipment time on corresponding product detail pages uniformly, following the same 1-3 working days outbound rule after inventory replenishment completion. The platform does not provide expedited logistics service, customized time-specified delivery service and regional priority shipment service for any orders, all consumer orders follow first-paid first-shipped fair arrangement mechanism to ensure shipment fairness of the entire e-commerce platform. Before package outbound, professional warehouse staff will conduct secondary inspection on commodity appearance, product integrity, package sealing and accessory matching status to avoid defective goods, missing parts and damaged commodities entering cross-border logistics links, reducing user after-sales logistics disputes fundamentally.

Global Free Shipping Service Scope

The platform launches permanent site-wide free global shipping benefit for all consumers, which is the fixed core platform service without time limit, membership threshold, minimum order amount limit and commodity category restriction. All commodities displayed and sold on the website, including discounted regular inventory goods, new seasonal listed manicure products, holiday limited series commodities and bundled manicure gift sets, are included in the free shipping service scope. The platform independently bears all cross-border logistics transportation fees, international transit fees, standard commodity packaging material costs and basic customs clearance auxiliary service fees generated by all global orders. Customers do not need to pay any extra logistics surcharge, remote area delivery fee, cross-border service fee and package handling fee during checkout and whole order cycle. There is no hidden shipping cost settlement link in the entire USD unified checkout process, all logistics cost burdens are undertaken by the e-commerce platform as part of standardized platform operation costs, cooperating with permanent 60% OFF site-wide commodity discount to upgrade overall user shopping cost performance.

Unified Global Delivery Cycle Specification

All global delivered packages adopt unified cross-border integrated logistics lines configured by the platform, implementing fixed 6 to 12 days whole-process delivery cycle from warehouse outbound to customer signature receipt, no differentiated delivery cycle setting for any country, region and remote address. The delivery cycle counts from the timestamp of official warehouse outbound and logistics order generation, excluding order payment pending time, pre-sale commodity inventory waiting time and user address modification suspended time. Within the standard 6-12 days delivery cycle, package will complete international transit, regional sorting, local terminal distribution and door-to-door delivery uniformly. The platform optimizes cross-border logistics route scheduling stably to control delivery time fluctuation within standard range; individual extreme logistics delay caused by uncontrollable international transit factors, bad natural weather and public logistics mechanism adjustment belongs to objective uncontrollable situation, and the platform will provide free logistics tracking inquiry service actively without requiring users to bear extra loss. The platform does not support delivery cycle shortening, expedited logistics upgrade and delivery time guarantee compensation services, and all users recognize this unified delivery rule after completing order payment.

Order Logistics Tracking & Address Modification Rule

After order outbound is completed, the platform will automatically generate official global logistics tracking number and synchronize it to user order background page in real time, users can check package transit progress, logistics node update and terminal distribution status for free at any time through order center. The platform opens permanent free logistics after-sales inquiry channel for all orders, customer service team assists users in sorting out logistics node exceptions and transit consultation demands efficiently. For unshipped orders within 1-3 working days shipment period, users can apply for recipient name, delivery address and contact information modification for free one single time; once the package completes warehouse outbound and enters cross-border logistics system, recipient information and delivery address cannot be modified any more to avoid package loss and transit stagnation caused by address adjustment. Users shall fill in accurate, complete and valid local delivery address and standard contact information independently during checkout; the platform will not take responsibility for package return, loss and delivery failure caused by wrong address, incomplete information and invalid contact information filled by users voluntarily.

Abnormal Package Handling & Logistics Liability Division

Standardized liability division for all logistics abnormal scenarios is formulated to standardize e-commerce platform operation and user transaction rights. For package surface damage, outer package extrusion and commodity internal damage caused by platform improper packaging and warehouse operation mistakes, the platform supports free return, free replacement and corresponding after-sales solution in accordance with unified refund and return policy. For package detention, transit delay and terminal distribution suspension caused by international customs routine inspection and unified cross-border logistics policy adjustment, the platform assists users in providing official order commodity information documents to cooperate with customs clearance, without charging users any agency service fee. For package loss, missing and wrong delivery caused by official logistics carrier operation errors, the platform initiates official logistics claim procedure independently and completes commodity reshipment for users for free preferentially. The platform does not assume liability for delivery failure and package discard caused by user long-term unclaimed packages, user refusal to sign for packages without quality reasons and user-provided invalid delivery addresses. All logistics exception solutions follow platform unified clauses, no private customized compensation and offline verbal commitment.

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